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Services Trainer

Hannon Hill is currently hiring for a Services Trainer. The primary function will be to train clients on our product in a flexible, engaging, and thorough manner. The ideal applicant will have prior experience teaching complex technology in simple language to audiences of widely varying experience. We pride ourselves on having an awesome working environment, working with the best people, and using the latest and greatest technology.

 

Responsibilities

  • Have fun and be passionate about your work (#1)
  • Contribute to an agile development team
  • Communicate with clients about their training needs
  • Provide technical consulting to clients
  • Train clients 2-4 days per week either on-site or remotely
  • Improve corporate training curriculum and supporting materials
  • Respond to ongoing, post-training client questions
  • Implement on-the-spot technical solutions for clients when timely, possible, and appropriate
  • Work with the Services team to increase depth of organizational knowledge and improve customer service
  • Participate in keeping the Knowledge Base up to date

Requirements

  • BA/BS/MS degree
  • Positive and energetic personality
  • Strong HTML, CSS, JavaScript, and XML skills a must
  • Excellent customer communication skills in person, on the phone, and in writing
  • Experience in XLST and XPath preferred
  • Knowledge of object oriented concepts
  • Demonstrated ability to teach complex technical concepts in audience-appropriate language
  • Experience with internet multi-media production (video and image editing) a plus
  • 25-30% Travel


Benefits

  • Located in the Buckhead district of Atlanta inside the Atlanta Tech Village
  • Progressive, fun, colorful, and open workplace
  • Workplace includes a tread desk, foosball machine, flat screen TVs, Xbox Kinect, and more
  • Free Lunch Mondays & Fridays
  • No Vacation Tracking Policy
  • Health, Vision, and Dental Insurance
  • Short-term and Long-term Disability
  • Casual dress all-day, everyday
  • Telecommute days
  • 401k Matching
  • Salary is commensurate with experience

 

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