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Site Reliability Engineer

Hannon Hill is seeking a generalist who is strong in problem solving scalability, performance, security and deployment problems on cloud infrastructure as a service platforms.



  • Maintain and own our AWS and Heroku infrastructure for all applications
  • Provision all new resources for customer applications
  • Monitor applications for reliability, performance, software issues and uptime using various systems including CloudWatch, Heroku, Scalyr, Sentry, and Rigor
  • Maintain and improve current SLA: 99% uptime
  • Maintain, improve, and own our deployment process including Chef infrastructure and codebase
  • Proactively improve our infrastructure, delivery, deployment and monitoring of applications to ensure excellent customer experiences
  • Maintain and own the security of our applications and infrastructure
  • Investigate performance issues affecting our applications
  • Track and maintain annual hosting spend at appropriate amounts as % of recurring SaaS revenu
  • Help investigate production software issues with Product Team’s software engineers
  • Ensure compatibility of applications with various software and server dependencies
  • including application servers (Tomcat, Rack) and databases (MySQL, Oracle, SQL Server, PostgreSQL, and FaunaDB)
  • Low-level: Product key creation and provisioning for customers
  • Accountable for:
    • Hosting spend
    • Uptime and reliability of applications
    • Time to delivery/deployment for software including continuous integration and delivery
  • Other opportunities and projects:
    • Dockerize deployments
    • Dockerize development environments for consistency
    • Zero-downtime / midday Cascade CMS Cloud deployments



  • Programming experience. Must have prior experience using programmatic tools systems and DevOps tools and a solid background in programming principles
  • AWS experience. Previous experience managing AWS architecture including but not limited to the services that we use today: CloudFront, S3, EC2, RDS
  • Experience with Chef preferred
  • Experience with Jenkins preferred



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